Getting Started with Living Options in Illinois

A step-by-step guide for people with developmental disabilities and their families to understand the process and find the right living arrangement.

How to Use This Guide

Finding the right place to live is one of the most important decisions a person with a developmental disability and their family will make. The process in Illinois can feel complicated, but it follows a series of clear steps. This guide walks you through each one, from your very first phone call to moving into a new home.

Click on any step below to expand it and see the details. You do not need to complete every step before reading ahead — feel free to explore the entire pathway at your own pace.

Is This an Emergency?

If the person with a disability is in immediate danger, is homeless or about to become homeless, or their caregiver can no longer provide care due to a medical emergency, this is considered a crisis situation. Crisis cases are handled differently and may receive faster access to services.

Call your ISC agency right away, or contact the DD Helpline:

1-888-DD-PLANS (1-888-337-5267)  |  TTY: 1-866-376-8446

1
Contact Your Local ISC Agency
Your first phone call — the gateway to all DD services in Illinois

The Independent Service Coordination (ISC) agency is your starting point for everything. Every county in Illinois has one. The ISC is a free service — you do not pay anything to work with them. Their job is to help you understand the system, determine eligibility, and connect you to services.

To find your ISC agency, you have two options:

Option A
Call the DD Helpline
1-888-DD-PLANS
(1-888-337-5267)
Enter your ZIP code when prompted to be connected to your local ISC.
Option B
Use the DHS Office Locator
Go to the DHS Office Locator. Select "Developmental Disabilities Services" as the office type and choose your county.

When you call, tell them you are interested in learning about services for a person with a developmental disability. They will schedule an intake meeting with you — usually in person. This meeting is an information-gathering conversation, not a commitment.

Tip from families: Write down your questions before you call. It's normal to feel overwhelmed — the ISC staff are used to working with families who are just getting started and will guide you through it.
2
Determine Eligibility
Your ISC will help assess whether the person qualifies for DD services

At your intake meeting, the ISC staff member will ask questions about the person's medical history, diagnosis, daily living skills, and current support needs. They are trying to determine whether the person meets Illinois' definition of a developmental disability.

In general, a person is eligible if they have a disability that:

  • Began before age 22
  • Is expected to continue indefinitely
  • Results in significant limitations in three or more major areas of daily life (such as self-care, communication, learning, mobility, or independent living)

Common qualifying conditions include intellectual disability, autism spectrum disorder, cerebral palsy, epilepsy, and certain other conditions — but having a diagnosis alone does not automatically mean a person is eligible. The ISC evaluates functional limitations, not just the diagnosis.

What documents should I bring to the intake meeting?

Bring whatever you have — you don't need to have everything perfect. Helpful items include: medical records or a physician's letter confirming the diagnosis, psychological or developmental evaluations, IEP or school records (if applicable), Social Security or Medicaid information, and any prior service records. If you're missing something, the ISC can help you figure out how to get it.

What if the person is not eligible?

If the ISC determines the person does not meet the DD eligibility criteria, ask about other programs. Illinois has services for people with mental health conditions, physical disabilities, and other needs through different divisions of DHS. The ISC can often point you in the right direction even if their specific program isn't the right fit.
3
Enroll in PUNS
Getting on the statewide waiting list for DD Waiver services

PUNS (Prioritization of Urgency of Need for Services) is Illinois' statewide database that tracks people who need DD Waiver services. Think of it as a waiting list — but one where your position depends on how urgently you need services, not just how long you've been waiting.

Your ISC will conduct a PUNS interview with you to gather the information needed for enrollment. During this interview, you'll be placed into one of two categories:

Seeking Services
You currently need or want services now. People in this category are considered for selection when funding becomes available.
Planning for Services
You do not currently need services but may in the future. This is common for younger adults or families doing advance planning. You will not be selected for services while in this category, but you are building time on the list.
Important: Getting on PUNS does not guarantee you will receive services, and it does not mean you are eligible — eligibility is determined separately. But being on PUNS is required to be considered for Medicaid Waiver-funded services like CILAs and Home-Based Services. Enroll as early as possible. Individuals on the PUNS list by age 18 will receive funding within 60 months (by age 23).

You must update your PUNS annually. Your ISC will contact you when an update is due. If your circumstances change (caregiver health decline, job loss, safety concerns), contact your ISC immediately to update PUNS — changes can affect your prioritization.

To check your current PUNS status, email: DHS.DDD.PUNS@illinois.gov with the individual's full name, birthdate, and last 4 digits of their Social Security number.

View PUNS forms and documents on this site
4
Make Sure Medicaid Is in Place
Most residential services require active Medicaid coverage

Nearly all residential living options in Illinois (CILAs, CLFs, ICF/DDs, and Home-Based Services) are funded through Medicaid. The person must have active Medicaid coverage to receive these services. If they are considering a CILA group or host home, they will also need SNAP (food stamps) benefits.

Does the person already have Medicaid?

Yes — Medicaid is active
Great. Make sure you keep it current and respond to any renewal notices. Move on to Step 5.
No — or I'm not sure
Apply online at ABE.illinois.gov, call the HFS Health Benefits Hotline at 1-800-226-0768, or visit your local DHS office. If your application has been pending for more than 45 days, tell your ISC — they can help expedite it through the DD HUB Pilot Project.

Medicaid eligibility is based on income and assets. Many people with developmental disabilities qualify through SSI (Supplemental Security Income), which automatically confers Medicaid eligibility in Illinois. If the person is not yet receiving SSI, talk to your ISC about whether to apply.

View Medicaid forms and information on this site
5
Learn About Your Living Options
Understanding the different types of homes and supports available

While you are on the PUNS waiting list, use this time to learn about the different types of residential settings available in Illinois. Understanding these options will help you make a more informed decision when services become available. Here is a summary of the main options:

CILA (Community-Integrated Living Arrangement)
Small homes (1–8 people) in regular neighborhoods. Staff support ranges from 24-hour to intermittent. The most community-based, independence-focused option. Funded through the DD Medicaid Waiver.
CLF (Community Living Facility)
Larger group homes (up to 16 people) licensed by the state. 24-hour staff support with a focus on daily living skills and community involvement. Less medical support than ICF/DDs.
ICF/DD (Intermediate Care Facility for Developmental Disabilities)
Facilities providing more intensive medical and therapeutic support. Funded directly through Medicaid (no Waiver needed). Sizes vary from small (4 beds) to large campuses. You do not need to be on PUNS to access an ICF/DD.
Home-Based Services
Support provided in the person's own home or family home. Can include personal assistants, respite care, skill training, and other services. Good for people who want to stay where they are but need additional help.
Host Family / Shared Living
A type of CILA where the person lives with a trained host family in their home. Offers a family-like environment with individualized support.
Explore
Living Options Explorer
Find Providers
Provider Maps
Tip from families: Ask your ISC if you can visit or tour different types of settings. Seeing a CILA home, a CLF, or an ICF/DD in person can make the differences much clearer than reading about them. Many providers welcome tours and some host open houses.
6
Receive Your PUNS Selection Letter
When funding becomes available, you will be notified by mail

When funding becomes available and you are selected from the PUNS database, you will receive a selection letter in the U.S. mail from the Department of Human Services. This letter invites you to apply for DD Waiver services.

Receiving this letter is a significant moment. It means state funding has been allocated for the person's services. Here is what to do:

  • Contact your ISC agency immediately after receiving the letter. They will guide you through the next steps.
  • Confirm Medicaid is active — if it has lapsed, contact DHS to reinstate it as quickly as possible.
  • Confirm SNAP is active if considering a CILA group or host home.
  • Begin gathering documentation your ISC requests — medical records, behavioral assessments, and other materials needed for the eligibility process.
Important: The selection letter can be used whenever you are ready — there is no longer an expiration date. However, you must be in the "Seeking" category on PUNS to be selected. If you are in "Planning," contact your ISC to discuss switching categories when you are ready.
7
Complete the Pre-Admission Screening (PAS)
A formal assessment to confirm eligibility for Waiver services

After PUNS selection, your ISC will conduct or arrange a Pre-Admission Screening (PAS). This is a formal evaluation to confirm that the person meets the level of care required for Waiver services — essentially verifying that they would qualify for institutional care (like an ICF/DD) but can be served in the community instead.

The PAS looks at the person's needs across areas including medical, behavioral, daily living skills, and safety. Your ISC will guide you through what documentation is needed.

View Waiver forms including PAS materials on this site
8
Choose Your Provider and Living Arrangement
Working with your ISC to find the right home

Once eligibility is confirmed, your ISC will work with you and the person with a disability to choose a service provider. This is one of the most important decisions in the process, and you have the right to be actively involved.

Things to consider when choosing a provider:

  • Location — how close is it to family, friends, work, and community activities?
  • Home environment — does it feel comfortable and welcoming?
  • Staff — are they experienced, respectful, and a good fit for the person?
  • Services offered — do they match the person's specific needs and goals?
  • Openings — does the provider have a vacancy that is appropriate?
  • Track record — ask your ISC about the provider's history and any past concerns.

What if there are no openings at my preferred provider?

This is common. Talk with your ISC about being placed on the provider's own waiting list while exploring other options. You are not required to accept the first placement offered — but be aware that turning down options repeatedly without good reason could affect your standing. Communicate openly with your ISC about your preferences and concerns.

You can search for providers by type and location using the maps on this site:

CILAs
CILA Providers by County
CLFs
CLF Providers
ICF/DDs
ICF/DD Providers
9
Develop the Individual Service Plan (ISP)
A personalized plan for the services and supports the person will receive

Before services begin, a team will come together to develop an Individual Service Plan (ISP). This is a written document that describes exactly what services and supports the person will receive, what their personal goals are, and how progress will be measured.

The ISP team typically includes:

  • The person with a disability (their participation is essential)
  • Family members or guardian
  • The ISC coordinator
  • The service provider's staff
  • Any other people the individual wants involved

The ISP is built around the person's choices, preferences, and goals — not just what the provider offers. This is person-centered planning, and it is your right under Illinois law and federal HCBS rules.

Know your rights: You can request changes to the ISP at any time if it is not meeting the person's needs. The ISP is reviewed and updated at least annually, but you do not have to wait for the annual review to raise concerns. Contact your ISC if you want to request a meeting.
View rights and protections documents on this site
10
Move In and Stay Connected
The transition to a new home — and what happens after

Moving into a new home is a major life transition for both the person and their family. Give everyone time to adjust. Most providers work with families to make the transition gradual — this might include visits, overnight stays, and a phased move-in schedule.

After the person is settled, your ISC remains involved. They will:

  • Visit the person at least four times per year to check on services
  • Ensure the ISP is being followed and update it as needed
  • Serve as your point of contact if concerns arise
  • Advocate on the person's behalf with the provider or the state

Family involvement does not stop at move-in. Stay in touch with the provider, attend ISP meetings, visit regularly, and maintain your relationship with the ISC. You are still the most important advocate for your family member.

What if something goes wrong?

If you have concerns about care quality
Contact your ISC coordinator first. They can investigate and work with the provider to resolve issues. If the problem is not resolved, you can file a complaint with DHS.
If you suspect abuse, neglect, or exploitation
Report it immediately to the OIG (Office of Inspector General) Hotline: 1-800-368-1463. This is confidential. You can also report online. You have the right and responsibility to report — and it is against the law for anyone to retaliate against you for reporting.
View complaint filing documents and OIG information on this site